Using Story Points in Agile

There are two possible ways to use story points in Agile. One is toxic, demoralizing, and will probably drive your developers to look for employment elsewhere, while the other is mildly helpful, which is about all you can hope for from story points in Agile.

Can you tell which is which?

Approach 1

“This [story / issue / ticket / whatever] was estimated as only 2 points (about one day’s worth of work) but it took a whole week to complete!

“Why did it take so long?!”

Approach 2

“We estimated this [story / issue / ticket / whatever] as being 2 points (about one day’s worth of work) but it ended up taking an entire week.

“What did we miss in estimating that could have told us that this task was more than 2 points worth of work? How can we improve our process?”

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